Customer Service That Shines

Illumination Brews, started in a basement, had grown to become a respectable business. (Though Mrs. Mulligan complained when she heard a brewery was moving into the old castor oil factory.) Dave was proud of the company's growth, but they were running into more and more problems keeping customers happy. Orders were sometimes mixed up or lost, there were too many backorders and service calls were weeks behind.

Dave knew he had to do something and do it fast.

As he researched solutions, Dave found that Microsoft Dynamics CRM met all his top priorities.

• Access through Outlook and the web so it's easy for employees to access and use.
• Roles-based access to data, charts and graphs with easy-to-manage security.
• Marketing, sales and customer service management with ability to set up workflow rules across company.

Dave signed up for the free trial version of Dynamics CRM to see if it was a good fir for Illumination... and the rest was history. Illumination Brews is rockin' and rollin' again. (Even Mrs. Mulligan stopped by the Community Days Open House last week.)

It's Easy to Try for Yourself

See how Dave got started making his customers and employees happier.

[VIDEO]

This 3-minute video will show you how easy it is to improve business with Dynamics CRM.

The Designated Driver

After you test drive Microsoft Dynamics CRM, you'll be faced with some decisions about the best way to roll it out to the rest of your organization. Decisions like:

• How to consolidate data from departments for import.
• What kind of access and security to assign groups and individuals.
• Which processes should be set up through workflow.

Partner Name helps organizations like yours make smart choices setting up Dynamics CRM for the whole organization. Their business process and technology experience will save you time and money because you will get it right the first time.

Friends don't let friends implement CRM alone! Call us today to get started.